There is a 25% re-stocking charge for items returned within 60 days of invoice date, unused and in the original packaging. Shipping costs are not refunded. No returns after 60 days and no returns for orders submitted using our Economy Shipping option.
Goods will be free from defects in workmanship and materials. For claims within 30 days we will refund all charges and invoke the manufacturer's warranty on your behalf upon receipt of any damaged/faulty items - we suggest that items are returned to us by a trackable method with a signature on delivery option.
In both cases, please contact us before taking action.
Promo Codes: For those choosing to register at this eStore a Promo Code may be offered. You are not obligated to receive our Newsletters or Product Updates in order to receive a Promo Code. However, the Promo Code offered at sign up is not issued until after your first order has been received (i.e. it is for use with a subsequent order, not your initial order).
Samples: We occasionally offer free samples to those registering at this eStore. Certain samples are for product which may only be sold to or by a Licensed Medical Practitioner. We reserve the right not to send samples to persons who do not furnish us with the necessary details, or where we deem it to be otherwise inappropriate to do so. We also reserve the right to substitute any free sample requested with an alternative, should stocks become exhausted.
